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Privacy policy


Its social denomination is: LUACE SOSTENIBLE, LLC

NIF: B-90400995

Social address: C/ Real, 34 41920 San Juan de Aznalfarache, Sevilla

Social activity: Oyster information and sale

Email address:

Website purpose: information, ecommerce.




Contact data: LUACE SOSTENIBLE LLC., email address info@LUACE SOSTENIBLE,


How to exercise your rights: it is possible to address a written communication to LUACE SOSTENIBLE LLC’s social address, or to the previously-indicated email address, including in both cases a photocopy of your NIF or a similar identification document, in order to request to exercise the following rights:

Right to request access to your personal data: it is possible to ask LUACE SOSTENIBLE, LLC if your data is being processed.

Right to request a data rectification (in case the information is not correct).

Right to request a limitation in the data processing, in which case this data will only be maintained by LUACE SOSTENIBLE LLC in order to exercise or protect from complaints.

Right to oppose data processing: LUACE SOSTENIBLE, LLC will cease processing your data as requested, except for legitimate interests or because of the exercise or protection from possible complaints.

Right to data portability: in case you wish your data to be processed by another firm, LUACE SOSTENIBLE LLC will facilitate your data’s portability to the new responsible entity.

Right to data removal: your data, except for legal request, will be removed after your confirmation.

Forms and more information about your rights: Spanish agency for data protection website.

Possibility to withdraw your consent: in case you have given your consent for a specific purpose, you have the right to withdraw it at any time, not affecting the lawfulness of your data processing previous to its removal.

How to complain to the controller: If you consider there is a problem in the way LUACE SOSTENIBLE LLC is processing your data, it is possible to direct your complaints to the (previously indicated) security controller or to the correspondent data protection authority, in this case, the Spanish data protection agency.

Right to data access and removing

At any time, you are on your right to revise, recuperate, make anonymous and/or delete, totally or partially, your data stored in the website. It is only necessary to send an email to info@LUACE SOSTENIBLE, and request it.

Data preservation

Disaggregated data: Disaggregated data will be kept with no abolition deadline.

Customer data in online shop: The personal data conservation term will change according to the service the client contracts in our online shop. In any case, it will be the minimum necessary and it will endure up to:

4 years: Labour law infringements and sanctions (obligations regarding affiliation, membership, deregister, contribution, salaries…); Articles 66 and the followings. General Tax Law (accounting books…);

5 years: Art. 1964 Civil Code (personal actions with no particular deadline)

6 years: Art. 30 Code of Commerce (accounting books, receipts…)

10 years: Art. 25 Prevention of Money Laundering and Terrorism Financing Law

Email subscriber’s data: from the user’s subscription to their cancel.

Newsletter subscriber’s data: from the user’s subscription to their cancel.

Users data uploaded by LUACE SOSTENIBLE LLC to websites and profiles in social media: from the moment in which the user gives their consent to the moment in which they remove it.

Data secret and security

LUACE SOSTENIBLE LLC pledges to the use of the data, to respect their confidentiality and to use them according to their purpose, as well as to obey the obligation of storing them and adapting measures to avoid their alteration, loss, treatment or non-authorized access, in accordance with the General Data Protection Regulation (GDPR). You guarantee that the personal data provided through the form is accurate, being required to communicate any modification of the data. By the same token, you guarantee that every given information corresponds to your real situation, that it is updated and accurate.

Furthermore, you must keep at all times your data updated, being the only responsible of the inaccuracy or falseness of the provided data and the damages this may cause to LUACE SOSTENIBLE, LLC as owner of LUACE SOSTENIBLE LLC or to a third-party on the occasion of it use.

Security breach

LUACE SOSTENIBLE, LLC adopts security measures reasonably adequate to detect the existence of viruses, attacks or code injections.

Nevertheless, you must be aware that the security measures of the computer systems on the Internet are not entirely liable and, therefore, LUACE SOSTENIBLE LLC cannot guarantee the absence of viruses or other elements that may produce alterations in the user’s computer systems (software and hardware) or in their electronic documents and files stored in them.

Notwithstanding, in order to guarantee the security and privacy of your personal data, LUACE SOSTENIBLE, LLC has an active surveillance security system which informs of every user’s activity and possible security breaches in the user’s data.

If a breach is detected, LUACE SOSTENIBLE, LLC compromises to inform the users in a period of 72 hours maximum.


All the products and services offered in the website LUACE SOSTENIBLE, LLC refer to contact forms, comment forms and forms to register users, newsletter subscription and/or sale orders.

This website requires the user’s previous consent to process their personal data with the indicated purposes.

You are on your right to revoke your previous consent at any time.

Register or data processing activities

Web and hosting: LUACE SOSTENIBLE, LLC has a code SSL TLS v.1.2 which allows a safe delivery of the personal data through standard contact forms, stored in the servers which LUACE SOSTENIBLE, LLC has hired to Comvive Servidores, LLC.

Data gathered through the website: Personal data gathered will be processed and incorporated to the correspondent files of which LUACE SOSTENIBLE, LLC is owner.

We will receive your IP, which will be used to verify the origin of the message in order to offer you information, protection against SPAM comments and to detect possible irregularities (for instance: opposite parts of a case write in the same website from the same IP), as well as the data related to your ISP.

Likewise, you will be able to provide us your data through email and other means of communication indicated in the contact section.

Comment form: The website offers the users the possibility to leave comments to the website publications. There is a cookie which stores the data provided by the users so that users do not have to introduce their information with every new visit, data which is gathered like the email address, name, website and IP address. Data are stored in Comvive Servidores, LLC ‘s servers.

User register: it is not allowed except with express request.

Purchase form: To access the products and services offered in our online shop, the user has access to a purchase form subject to the contract conditions specified in our commercial terms and conditions, where contact and payment data will be required. This data is stored in Comvive Servidores LLC ‘s servers.

We gather information about you during the payment process in our shop. This information may include, and not only this, your name, address, email address, phone number, payment details and other necessary data in order to process your orders.

Your data processing allows us:

To send you important information about your account/order/service.

To answer your requests, complaints and refund requests.

To process payments and avoid fraudulent transactions.

To configure and manage your account, provide it technical and customer service and verify your identity.

Additionally, we may gather the following information:

Location and traffic data (including IP address and browser) if you place an order or if we need to estimate taxes and shipping costs based on your location.

Product websites your visited and watched content while your session is active.

Your comments and product reviews if you decide to leave them.

Shipping address if you ask for shipping costs before purchasing while your session is active.

Essential cookies: to follow your shopping cart content while your session is active.

Your account’s email address and password to allow you to access it, if you have one.

If you create an account we keep your name, address and phone number, to use this data in future orders.

Newsletter subscription forms: LUACE SOSTENIBLE, LLC uses the newsletter delivery service (email newsletters) from MailerLite UAB, a company in the European Union, which stores your email address, name and subscription approval data. You can cancel your subscription to the newsletter at any time through a specific link located at the bottom of any delivery you receive.

Email: Our email service provider is Google, Inc, through the Google Apps for companies.

Instant messaging: LUACE SOSTENIBLE, LLC does not provide service through instant messaging such as, for instance, WhatsApp, Facebook Messenger or Line.

Payment service providers: By means of LUACE SOSTENIBLE LLC, you can access, through the links, to third-party websites, such as PayPal or Redsys, to make a payment for the services provided by LUACE SOSTENIBLE LLC. In any case the staff from LUACE SOSTENIBLE LLC has access to your bank data (for instance, your credit card number) which you provide to a third-party.

Content embed from other websites

Articles in LUACE SOSTENIBLE, LLC may include embed content (for instance videos, images, articles, etc.). The content embed from other websites works in the same way as if the visitor visits the other website.

These websites may gather data about you, use cookies, embed a third-party monitoring, watch your interaction with the embedded content, included the following of your interaction with the content embedded if you have an account or you are connected to that website.

Other services: Certain services provided through the website LUACE SOSTENIBLE, LLC may contain particular conditions with specific cautions in matters of personal data protection. It is indispensable to read it and accept it previously to the service request.

Purpose and legitimation. The purpose of the treatment of this data will be exclusively to provide you with the information or services you request.

Social networks

Presence in social media: LUACE SOSTENIBLE, LLC counts on profiles in some of the main social networks in the Internet.

Purpose and legitimation: The processing which LUACE SOSTENIBLE, LLC will carry out of your data in every of the social networks will be, at the most, that which the social network allows to the corporative profiles. Therefore, LUACE SOSTENIBLE, LLC will be able to inform, when the law allows it, to their followers by any means that the social network allows about its activities, presentations, offers, as well as providing a personalized customer service.

Data extraction: In any case will LUACE SOSTENIBLE, LLC extract data from social networks, unless the user provides their exceptional and express consent.

Rights: When, due to the nature of social networks, the effective exercise of the user’s data protection rights is subject to their personal profile modification, LUACE SOSTENIBLE, LLC will help and advise you to the extent of its possibilities.

Processing managers out of the EU

Storage and codification: LUACE SOSTENIBLE, LLC uses Google’s coded storage services through Google Drive.

Email. The email service of LUACE SOSTENIBLE LLC is provided using Google Inc’s services through Google Apps.

Social networks. LUACE SOSTENIBLE, LLC makes use of the American social networks Youtube, Facebook and Twitter, to whom it is made an international transfer of data, of analytic and technical kind in relation to the website, being in those servers in which LUACE SOSTENIBLE, LLC processes the data which, through these networks, the users, subscribers or navigators access to the firm LUACE SOSTENIBLE.

Payment provider. So that you are able to pay through PayPal or Stripe, LUACE SOSTENIBLE, LLC will send the strictly necessary data to these payment providers to emit the correspondent payment solicitude.

Your information will be protected according to our privacy and cookies policy. When activating a subscription or facilitating your payment data, you understand and accept our privacy and cookies policy.

You will always have the right to access, rectify, suppress, limit, port and forget your data.

From the moment in which you register as a user of this website, LUACE SOSTENIBLE, LLC has access to: your user name and email, IP address, postal address, DNI/CIF and payment data.

In any case, LUACE SOSTENIBLE, LLC reserves the right to modify, at any time and without prior notice, however informing, the presentation and configuration of the LUACE SOSTENIBLE, LLC website, as the present legal notice.

Commitments and obligations with our users

The access and/or use of LUACE SOSTENIBLE, LLC provides to those who use it the condition of user, accepting, from the first moment, fully and unconditionally, the present legal notice in relation to certain services and contents from LUACE SOSTENIBLE, LLC.

In the use of LUACE SOSTENIBLE, LLC, the user compromises not to carry out any behavior that may damage the image, interests and rights of LUACE SOSTENIBLE, LLC or a third-party’s or that may damage, render or overload the LUACE SOSTENIBLE, LLC website or that may impede the normal use of LUACE SOSTENIBLE, LLC.

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